1. Who We Are
This Soap Works LLC makes handmade natural African black soap and hair growth oil. This policy explains how we collect, use, and protect information when you use our website, shop with our wholesale partners, or buy our products on Amazon.
2. Information We Collect
- Retail orders & purchases are processed by Amazon. Purchase information is governed by Amazon's own privacy policy.
- Wholesale applications & accounts: business name, EIN, contact details, billing and storefront addresses, phone, and email.
- Payment information is tokenized and stored by our payment processor (Stripe). Raw card numbers never touch our servers.
- Basic site usage: pages visited, device type, and referring pages via standard web server logs.
3. How We Use Your Information
- To process and ship wholesale orders and manage your account.
- To manage Net-60 payment terms, the 31-day return window, and returns/settlements.
- To list approved wholesale retailers on our public store locator (only with your storefront name and public address — your billing details are never shown publicly).
- To communicate about orders, program updates, and support requests.
4. What We Share
We do not sell your personal information. We share data only with service providers who need it to operate the program:
- Payment processors (Stripe) to charge for shipping, returns, and settlements.
- Shipping carriers (e.g., Shippo, UPS, USPS) to create and track shipping labels.
- Our factoring partner, to manage invoices for orders you settle on Net-60 terms.
5. Your Choices & Rights
- You may review or update your business and storefront details at any time through the wholesale portal.
- You may request that we remove your store from the public store locator.
- Contact us to request access to, correction of, or deletion of your personal information, subject to legal and accounting retention requirements.
6. Security
We use industry-standard safeguards including SSL/TLS encryption, hashed credentials, CSRF protection, and secure tokenization of payment data. No method of transmission over the internet is 100% secure, but we work to protect your information.